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July 26, 2014

Apple Stores to Adjust Genius Bar Appointments, Set to Train Employees on New Initiative [Mac Blog]

by John_A

Apple is planning to make a number of changes at its retail stores ahead of the upcoming holiday season, which include adjustments to Genius Bar appointments and training for its employees on a new initiative, according to 9to5Mac.

The report notes that Apple will do away with the suggested 15 minute time limit for Genius Bar appointments in favor of a system that allows customers to book sessions with time limits based on how many issues they have. A few Apple Retail Stores have already started training for the new measures, as a full rollout of the new policy is expected to take place in the near future.

The company will also reportedly be training its employees on a significant new initiative from Sunday, August 10 to Thursday, August 28, which may pertain to in-store iPhone activations. During the aforementioned time period, Genius Bar employees will receive three hours of training while sales employees will receive five hours or training.

Lastly, Apple will be standardizing its attire for all of its U.S. retail employees, as those on the Apple Store Business Team will switch from their black polo shirts to the blue T-shirts worn by other retail employees.

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