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Posts tagged ‘T-Mobile’

26
Jul

T-Mobile adds Apple Music, Fox Now and more to Binge On


T-Mobile’s adding a whole bunch more entertainment services to its ‘Un-carrier’ plans today, meaning lower data bills for customers that just can’t bear to switch off Quantico while out and about.

New services joining the Un-carrier program include ABC, Fox Now, Apple Music and a whole host of others, including some more specialist providers like the sign language channel DPAN.TV. In total there are now more than 100 different entertainment services available, a four-fold increase from its launch eight months ago.

It might be growing at quite a clip, but not everyone is so happy about it. Researchers at Northeastern University say that Binge On doesn’t live up to the hype and regularly falls below minimum service standards, such as maintaining a minimum 480p resolution.

Net neutrality supporters also argue that Binge On flies in the face of the FCC’s Open Internet Order by making some video services more attractive than others. T-Mobile subscribers probably care less though, ’cause hey, they’ve got free Pokemon Go data for a year too.

Company president, CEO and enigmatic front-man John Legere says that over 765 million hours of video have been streamed for free so far and that it’s a winning formula for businesses and users, as it’s free to both.

Source: Business Wire

24
Jul

FCC chief asks telcos to offer free robocall blocking services


Tom Wheeler, head honcho at the Federal Communications Commission, has fired off letters asking the country’s biggest communications providers to offer robocall blocking services for free. The FCC is still fielding a barrage of complaints from people sick and tired of robocalls a year after it passed a proposal that should have helped the situation. If you’ll recall, the commission made it perfectly legal for carriers to block automated calls before they reach subscribers back in 2015. Unfortunately, telcos are still reportedly telling customers that they have no authority to those calls. As a result, they still make the up the biggest number of complaints filed with the agency.

Wheeler wrote on the commission’s website:

“In regard to the Commission’s expectations that carriers respond to consumers’ blocking requests, I have sent letters to the CEOs of major wireless and wireline phone companies calling on them to offer call-blocking services to their customers now — at no cost to you.”

According to Consumerist, he sent the letters to AT&T, CenturyLink, Frontier, Sprint, T-Mobile, US Cellular and Verizon. The ball is now in their court, and it’s up to them to grant the chairman’s request.

Wheeler also sent letters to intermediary carriers, companies that connect calls from internet services like FiOS to carriers’ lines. He asked them to retain the original caller ID info for calls made through those services, since spammers and scammers typically spoof their phone numbers. Consumerist says the letters asked those companies to create a list of local entities regularly impersonated by robocallers. That would make it easy to flag and block suspicious calls, especially those made from outside the United States.

Via: Consumerist

Source: FCC

15
Jul

T-Mobile is giving away free ‘Pokémon Go’ data for a year


T-Mobile has been watching you play Pokémon Go, and it knows you’re guzzling data every time you head out to catch Pokémon. That’s why the next T-Mobile Tuesday is poised to offer unlimited data for Pokémon Go through August 2017.

The Un-carrier is keeping an eye on this massive global phenomenon, and wants to help you get out there and be the very best like no one ever was. Along with your year of free Pokémon data, you can also claim a free Frosty, a free Lyft ride up to $15 and 50% off of certain accessories via T-Mobile, such as battery packs so you can keep the game going long after your battery has succumbed to incessant GPS usage.

A handful of lucky winners will win free trips to anywhere in the US to go Pokémon hunting, while 250 others will receive $100 to spend on Pokécoins, the in-game currency of Pokemon Go. If you happen to miss claiming your year of free data, the offer will last all the way through Tuesday, August 9th. You should start seeing these offers in the T-Mobile Tuesday app tomorrow.

If you do happen to take advantage of this lavish offer of free Pokémon Go data, make sure you’re responsible and don’t fall victims to robbers or throw Poke Balls in the Holocaust Museum. Be safe and respectful!

Source: T-Mobile

30
Jun

MetroPCS to Offer iPhone on Prepaid Plans Beginning in Florida


T-Mobile today announced that the iPhone 6s and iPhone 6s Plus will be available in “select MetroPCS stores in Florida” beginning tomorrow, July 1, with a nationwide rollout expected to launch soon. T-Mobile acquired MetroPCS — which is a prepaid alternative to traditional subsidized carriers — back in 2013, but this will mark the first time Apple’s iPhone will appear as an option on MetroPCS’ plans.

MetroPCS is the flagship prepaid brand of T-Mobile US, Inc., and a leading provider of unlimited talk, text and data plans with taxes and regulatory fees included – there are no surprises, period. MetroPCS offers the freedom and convenience of an affordable, no-contract wireless service, riding on T-Mobile’s blazing-fast nationwide network.

Specifically, the prepaid carrier will offer the iPhone 6s and 6s Plus for its customers, available at the price points of $649 and $749, respectively. MetroPCS will also offer the 4-inch iPhone SE for $349 and the iPhone 5s for $199.

Today’s news comes over two years after T-Mobile said that it was “very interested” in bringing the iPhone to MetroPCS, without giving any hint as to exactly when it would make the move. Although owned by T-Mobile, MetroPCS runs as its own, separate brand from T-Mobile’s “Un-carrier” services.

Tags: T-Mobile, MetroPCS
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23
Jun

T-Mobile will offer unlimited data for European travel


T-Mobile is continuing its practice of proving to everyone why it should be worthy of the “Un-carrier” moniker. This time around, the company is offering unlimited data with up to 4G LTE speeds throughout Europe for the rest of the summer.

If you’re planning on traveling overseas this summer, you’ll be able to catch up on all your shows and stay in touch with family without worrying about running out of data, just as you’ll be given a free hour of Wi-Fi via Gogo domestic flights — if they happen to offer it, that is. This offer extends even to Verizon and AT&T customers, so if you haven’t quite been convinced that T-Mobile is the carrier for you after all this flash and showmanship, you can at least reap some of the benefits for the weekend.

T-Mobile has also announced that its customers will be able to roam without special charges in Belize going forward, so if that happens to be one of your destinations as you get away for vacation, you’ll hopefully be paying significantly fewer fees, for that area of your trip at least.

T-Mobile is bent on proving its worth by giving its customers special rewards and promotions, though previously they were more focused on goodies and deals (even stocks) rather than expanding data or alleviating charges. It should be interesting to see where it aims next when it comes to pulling in customers.

Source: T-Mobile

23
Jun

T-Mobile USA Offering Free Unlimited Data in Europe This Summer


T-Mobile has announced a new promotion that will offer postpaid customers free unlimited high-speed data, at up to 4G LTE speeds, in all European countries, except Andorra, between July 1 and August 31 of this year.

The carrier noted that customers will receive the highest available data speeds depending on where they are traveling in Europe, while text messaging is free worldwide and calls are 20 cents per minute throughout the continent. Customers do not have to take any steps to take advantage of the promotion.

T-Mobile will also be gifting all passengers on any domestic U.S. flight with Gogo service with one free hour of Wi-Fi on their smartphone between this Friday and Sunday at 11:00 p.m. Eastern Time. Being a T-Mobile customer is not required.

Last, T-Mobile will be adding Belize to its Simple Global coverage area starting July 1, bringing free unlimited low-speed data and texting, and calls for 20 cents per minute, to the country. The expansion means that Simple Global will now be available in every country in the central and south Americas.

Tags: T-Mobile, Europe, Simple Choice, Simple Global, South America
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14
Jun

T-Mobile Expands ‘Binge On’ Free Video Streaming to PBS and More


T-Mobile has announced that its free unlimited video streaming program Binge On now supports over five additional video services, including Azubu, Dailymotion Games, Eyegroove, PBS, PBS Kids, and more. Binge On now supports nearly 90 video services in the United States.

Binge On enables customers on a qualifying Simple Choice plan to stream unlimited 480p video from dozens of partnered services, led by Netflix, HBO NOW, Hulu, and YouTube, without any of the data consumed counting towards their monthly data bucket.

T-Mobile expanded Binge On to thirteen additional video services in May, including NBC and video content from existing Music Freedom partners Google Play Music, Radio Disney, Spotify, and TIDAL, after adding 16 new Binge On and Music Freedom partners in April. YouTube, Google Play Movies, and others were added in March.

Tags: T-Mobile, Binge On, PBS
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7
Jun

T-Mobile’s new Uncarrier move gives company stock to subscribers


John Legere has spent basically his entire tenure as T-Mobile CEO sweetening the deal for new and current customers, and today his largesse took a very peculiar form. As part of the newly announced Uncarrier 11 initiative, T-Mobile launched StockUp, a new rewards program that grants one share of company stock to every T-Mobile primary account holder. Those folks can bank up to 100 shares a year by referring their friends — not too shabby, considering shares are currently valued at $43.62 and T-Mobile’s strong financial growth could nudge that number even higher.

The deal is even sweeter for long term loyalists: customers who have been around for at least five years get two shares for each newcomer they refer. Legere joked that T-Mobile customers are collectively his boss now, but don’t get any ideas — there are probably some stringent financial mechanisms in place you keep you and a few hundred thousand friends from staging a hostile T-Mobile takeover.

There are a few caveats to be aware of, though. This deal is only for consumer postpaid subscribers, and you’re out of luck entirely if you use T-Mobile subsidiary MetroPCS.

Legere live-streamed the news from New York City, an event that also saw the company roll out another rewards program called T-Mobile Tuesdays. Every week, the company plans to give out freebies through a T-Mobile Tuesdays app that’s now live in Apple’s App Store and the Google Play Store. Legere says the program includes “food, movie tickets, gift cards, subscriptions, ridesharing and more,” though the first week’s gift is a free ticket to go see Warcraft. Considering the reviews we’ve seen so far, you might want to see what comes free next week instead. On the flip side, you’ll also be able to access recurring freebies like free Vudu video rentals and medium Domino’s Pizzas.

Oh, and to ease the intense boredom that sets in on long flights, T-Mobile customers will get one hour of free Gogo in-flight wi-fi and free in-flight messaging on iMessage, Google Hangouts and Viber for the duration of your time in the middle seat.

6
Jun

T-Mobile Unveils ‘T-Mobile Tuesdays’ Perks, Stock for Customers and Free In-Flight Wi-Fi


T-Mobile CEO John Legere today hosted an Un-carrier 11 event, where he announced T-Mobile’s latest customer perks, which include a new app that offers weekly freebies, customer stock options, and free in-flight Wi-Fi on domestic flights.

T-Mobile is releasing a new T-Mobile Tuesdays app, available now, with freebies available every Tuesday. Starting tomorrow, T-Mobile customers can get perks like food, movie tickets, ride-sharing credits, and more. Some of T-Mobile’s partners include Domino’s Pizza and Wendy’s.

Tomorrow, all T-Mobile customers will be able to get free frosties and a ticket to the upcoming movie Warcraft. T-Mobile Tuesdays will also include weekly giveaways for trips, with tomorrow’s raffle consisting of a Warcraft viewing party with a party bus that can accommodate 40 friends. Extra rewards come from sharing on social networks.

tmobiletuesdays
T-Mobile is also giving a share of T-Mobile stock to every primary account holder and customers who switch to T-Mobile from another carrier. For every customer who brings another customer to T-Mobile, T-Mobile will offer an additional share. Customers can receive up to 100 shares of T-Mobile stock per year. Customers who have been with T-Mobile for more than 5 years will get two shares of stock per referral.

Customers can claim their share starting tomorrow through the T-Mobile Tuesdays app, which will walk customers through the brokerage process.

T-Mobile’s final announcement brings a full hour of free GoGo Wi-Fi to T-Mobile customers for every domestic flight they’re on, allowing customers to use Google Hangouts, Viber, WhatsApp, and iMessage.

Over the course of the last two years, T-Mobile has aimed to disrupt traditional mobile service with its 11 “Un-carrier” initiatives.

The company began with uncoupling device costs from service costs in 2013, and then went on to offer several additional incentives to encourage customers to switch to the carrier, including paying early termination fees, offering a JUMP! upgrade plan, unlimited texting and 2G data in 100 countries, free streaming music from Spotify, Rdio, iTunes Radio, and Pandora, one week free trials to test the T-Mobile service, Wi-Fi calling, data rollovers, low-cost plans for businesses, and free “Binge-On” video and music streaming.

Tag: T-Mobile
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2
Jun

T-Mobile leads the big four in customer satisfaction survey


T-Mobile has outranked the rest of the big four carriers in the latest American Customer Satisfaction Index (ACSI), knocking Verizon off its throne. While prepaid company TracFone Wireless remains at the top of the wireless provider list, it only got a point higher than T-Mo, which has scored 74 out of 100. That’s six percent higher than its result last year, though Sprint has shown the most growth with an eight percent increase. T-Mobile became the third largest (un)carrier in mid-2015 and even gained 2.2 million new customers in the first quarter of this year. It has launched new no-contract options in recent years and expanded the features of its controversial Binge On offering.

AT&T and Verizon didn’t do poorly — the former got 71 percent, up from 70 last year, while Big Red got 71 percent like it did in 2015. However, it was Sprint’s and T-Mo’s scores that brought the average wireless provider satisfaction up by 1.4 percent from last year. When it comes to phone manufacturers, Apple is now at the top of the pile with 81 percent after spending a year tied with Samsung. The Korean company now comes in at a close second (80 percent). They’re followed by Motorola with 77 percent, HTC with 75 and LG and Microsoft, both with 74 percent.

ACSI also tracked cable TV companies and ISPs, as you’ll see in its report. But in all, wireless providers did a lot better than any of them. Despite getting higher scores than last year, for instance, Comcast and Time Warner Cable are still among the companies with the lowest customer satisfaction ratings.

Via: Ars Technica

Source: American Customer Satisfaction Index

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