TalkTalk to offer its customers free upgrades after last month’s cyber attack

TalkTalk, the MVNO carrier in the UK that was hacked back in October (the third attack suffered by TalkTalk in 2015), has today detailed its plans to recover from the online attack that saw the personal details of over 150,000 customers stolen in the incident. The plan is basically to offer free upgrades to all of its customer, including those that weren’t affected by the hack, to help quell the anger caused by charging a termination fee to customers wishing to end their contracts early because of the hack. 

The upgrades will not extend the customer’s current contract, and will become available to activate between the 1-31 December via a dedicated upgrades page, consisting of the following options:

• TV content including movies, kids entertainment and sports
• A mobile SIM with a monthly allowance of free texts, data and calls
• Unlimited UK landline and mobile calls
• A broadband health check by experienced engineers
• Security bundle that includes – HomeSafe, a web filter, F-Secure anti-virus protection, and additional calling features such as Caller Display, Last Caller Barring, Anonymouse Caller Reject and Voicemail

TalkTalk has stated that the loss of sales and service capability is expected to cost the company around £30-35million. So far, there has been 4 arrests in connection with the hack, with a 20-year old and 3 teenagers being apprehended by UK police.

If you are a TalkTalk customer, are you happy with the way the company has dealt with the hack? Does the promise of free upgrades help smooth things over, or are you biding your time until your contract finishes so you can leave without penalty charges?

Source: TalkTalk
Via: Engadget

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