Touchscreen Issues on Your OnePlus One? OnePlus Acknowledges You

Since the debut of its One phone, OnePlus has encouraged us to “Never Settle,” which is good, because over the past few months a number of customers have reported that the touchscreen on the OnePlus One ceases to function, and they refuse to settle for a phone that does not work as promised.

Initially, OnePlus said the touchscreen problem was a software issue, but an update back in February did not resolve the touchscreen problem for a number of consumers. Now, having worked in tandem with Synaptics, OnePlus’ touchscreen provider, the Chinese startup says that they “hear you” and will strive to “stand behind [their] products.”

Afflicted users can expect a firmware update shortly that should iron out all touchscreen issues, or so OnePlus promises. Many users still feel this is a hardware issue, not a software one, so it remains to be seen whether OnePlus can leap this difficult hurdle or if it will have to eat its own words and settle for the fact that it shipped bunk phones.

As I often like to do, I’m curious how many of you have a One, what your experience has been with it overall, and if you’ve had any screen issues. Leave your comments below.

Source: OnePlus

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