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26
Apr

Apple Initiates iPhone 5 Sleep/Wake Button Replacement Program


Iphone5sApple has initiated a recall of some iPhone 5 models because the Sleep/Wake button may “stop working or work intermittently”, according to an Apple statement given to The Loop.

The company has created a special support website for the recall where customers can enter their iPhone serial number and see if their phone is one of the “small percentage” of iPhone 5 models that are affected.

Affected phones can be brought to an Apple Retail Store or Apple Authorized Service Provider, though the phone will need to be sent to an Apple Repair Center for servicing. Stores will have some iPhone 5 16GB models available as loaners. Another option is mailing the iPhone to Apple, with details available on the recall program’s website.

Replacement of the sleep/wake button mechanism is done at an Apple Repair Center. There are two ways to send your iPhone to the repair center—carry-in or mail-in. See below for details. The replacement process takes approximately 4-6 days from the time your iPhone is received at the repair center until it is returned to you. Your iPhone will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order. Before sending your iPhone to Apple for service, you will need to back up all your data and erase all your content and settings.

Users who believe they have paid for an out-of-warranty replacement to rectify this issue should contact Apple regarding a refund and the company notes that this does not extend warranty coverage for any other issues. Additionally, the program is only effective for two years after the initial retail purchase of the iPhone 5 unit in question, meaning buyers who purchased the iPhone 5 when it first was released have at least five months to have their machines repaired.



26
Apr

What you need to know about Microsoft’s acquisition of Nokia


Nokia hasn’t always been a phone manufacturer. The company dabbled in paper products, footwear and tires before it became involved in the wireless industry. Starting today, it begins a new chapter as its Devices and Services division gets swallowed up by Microsoft in a $7 billion deal. Change is in the air, but very little is known about what exactly will be different now that the two companies are coming together in holy matrimony. Neither party was legally allowed to discuss details about the acquisition in public.

Today, Microsoft gets to flip the switch and Nokia gets to switch its business cards. (A shame, since its cards are very happy-go-lucky.) But this is just the beginning of a lengthy move-in process in which the two companies can finally start working together as one. Chances are we’ll still be asking questions about the merger several months down the road, but as execs explained to us, these kinds of procedures take time to get everything sorted out. For now, what should we know about the merger?

What is it?

Microsoft will take over Nokia’s Devices and Services business, which includes both Smart Devices and Mobile Devices. In other words: The Lumia, Asha and X series are now all under Microsoft’s umbrella. Design teams, supply chain, accessories, employees, developer relations and most of Nokia’s manufacturing plants and testing facilities are also on Microsoft’s side, as are most of the company’s services like MixRadio, Store and more. Here, Nokia’s mapping entity, is considered a separate business and isn’t included as part of the deal, but Microsoft has agreed to a 10-year licensing agreement.

Microsoft will also control IP agreements and any third-party contracts related to Nokia’s devices. Symbian should fit in this category, as well as any partnerships Nokia had with Qualcomm and other silicon companies. And in case you were wondering, the company’s imaging talent will make the switch over to Microsoft as well.

Since Microsoft retains rights to the Lumia and Asha brand names, the company will take advantage of them for the time being. Anything Nokia had in the pipeline will likely still come out in the next several months (unless Microsoft decides to veto certain products). A true Microsoft phone probably won’t be seen for at least 10 months, since it usually takes a long time to push a device through the development process.

Stephen Elop, who served as Nokia’s president and CEO, is now executive VP of Microsoft’s Devices Group and will report directly to CEO Satya Nadella. In this role, he oversees the company’s entire hardware lineup: phones, tablets, Surface, Xbox, Perceptive Pixel products (PPI) and even accessories. Additionally, 25,000 Nokia employees will make the transition over to Microsoft.

Why is this happening?

Microsoft and Nokia were already the closest of BFFs, but they still had to act as separate companies. Even though the two collaborated frequently, they each had to go through different development processes; both companies had their own resources, tools, culture and trade secrets, which created a lot of inefficiencies. By bringing Nokia into the fold, Microsoft can now work on both firmware and hardware from day one, theoretically making the process of developing, manufacturing and distributing a new phone or tablet much more efficient.

Additionally, Microsoft claims that with a greater understanding of how hardware and software work together, it will be able to apply that knowledge to its relationships with existing partners, developers and operators.

What will happen to my phone?

If you own a Nokia device, nothing should change. Your phone won’t mysteriously stop working or explode, but even if it does, Microsoft will honor any warranties you had in the first place. In a blog post, Elop reiterated his commitment to continued support for featurephones, as well as the Lumia, Asha and X lineups. We’d like him to be more specific, of course, but he likely means that Microsoft will stick to the current roadmap of new devices and firmware updates. Whether the company drifts away from this strategy later on is a different matter entirely, but existing Nokia users shouldn’t notice any changes to their phones as a result of this transition.

In a similar fashion, owners of other Windows Phones won’t see any changes either. At the moment, there isn’t any reason to suspect that Microsoft will magically stop working with other companies on updates or new devices; this wasn’t the case with the company when it launched the Surface, and it appears that Microsoft is actually expanding its relationships with other partners, as we’ll discuss shortly.

How do Microsoft’s partners feel?

Aside from generic press statements, most of Microsoft’s partners aren’t discussing how they feel about the acquisition, but we’re guessing there are mixed emotions. Reports say that Samsung teamed up with Google in China last month, arguing with regulatory officials that Nokia’s patent-licensing fees would go up under Microsoft rule; in fact, licensing in general has always been, and will continue to be, a concern. However, a handful of new companies have stepped forward as Windows Phone partners, including LG, ZTE and Lenovo and several Indian phone makers, which suggests that many companies are embracing the change instead of shunning it.

Perhaps these new partners are just open to the idea of launching a Windows Phone and are just waiting to see what happens after today’s merger. After all, few if any of the listed companies have announced their plans, and the rumor mill is curiously dry. Granted, it’s never a bad idea to have a partnership like this in your back pocket just in case it comes in handy. If any of Microsoft’s partners (outside of Samsung) are worried about not getting equal treatment, they aren’t speaking up about it — of course, this wouldn’t be anything new, since Nokia was considered the Windows Phone poster child ever since it started supporting the platform in 2011, so not much has actually changed in that sense.

How does the future look?

According to Microsoft, the future looks bright. However, mergers are historically much messier than the flowery press releases lead you to believe. They’re often riddled with layoffs, and customer-support issues, so it’s hard to believe that everything will just go as smoothly as planned.

As more details about the transaction come to light, there are two areas that we’ll be paying close attention to. The first is organizational: Will Microsoft keep all 25,000 employees for the long term, or will it have to streamline the workforce as is often the case? The second is in the form of device support. While Microsoft says it will continue to support Nokia’s entire portfolio, will it eventually drop the X because it runs on Google’s mobile OS? Will Lumia phones get Windows Phone updates before everyone else, or will the company treat all of its partners fairly? We still have plenty of questions, and now that Nokia’s device division is part of “One Microsoft,” the company can finally start answering them.

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26
Apr

Fraggle Rock returns from the ’80s as Hulu’s first original kids show


For video services like Hulu and Netflix, there’s no doubt that having a solid lineup of original content is imperative for the future. But, it is also very important to cover as many demographics as possible, whether it be that of people who love a good drama, or kids who need to watch something a little more colorful. With the debut of Doozers on the streaming platform today, Hulu now has a show that a young audience can enjoy and, in the process, continues to grow its portfolio of original series.

Doozers, a spinoff of the 80′s kids show Fraggle Rock, was announced by the company back in February, along with some added new and classic shows from a deal with CBS. This Hulu Original is described as a show that “encourages kids to design, create and innovate,” which is definitely something that could be great for your kids to get into. All seven launch episodes of Doozers are now on Hulu Plus, though you can also watch five of them for free on Hulu’s website; new episodes are set to arrive every three weeks, including some which will be produced over the course of the year to celebrate special holidays.

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Source: Hulu (1), (2)

26
Apr

Apple will replace your iPhone 5’s faulty power button for free


iPhone 5 power button

If you’ve noticed that your iPhone 5′s sleep/wake button isn’t working reliably, you’re not alone — and you’ll be glad to hear that Apple is doing something about it. The company has started a free program in Canada and the US (worldwide on May 2nd) that will replace buttons on phones made through March 2013. Should you qualify, you’ll get your phone back four to six days after it reaches an Apple repair center; there will be a loaner on hand if you can’t afford to be incommunicado for that long. We’re sure that some would have liked the program to start earlier, but it’s no doubt a relief if you otherwise faced paying for an out-of-warranty repair.

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Via: The Loop

Source: Apple

26
Apr

Verizon and Samsung acknowledge Galaxy S5 camera bug, offers device Exchange



Both Samsung and Verizon are acknowledging that there is a camera bug that is floating around the Galaxy S5 that causes a “Warning: Camera Failed” message to appear. Samsung let The Verge know in an official statement that they are aware that a “limited number” of devices are experiencing the issue.

“Warning: Camera Failed”  Galaxy S5Samsung says that anyone that is having this problematic situation can contact them at 1-888-987-4357 or visit a carrier store for an exchange. Verizon took to Twitter to saying people can contact them at @VZWsupport to resole the issue and that they will replace the device if needed.

We assume that other carriers are following suit since it seems to be a Galaxy S5 issue, not just a Verizon branded issue.


As of right now there isn’t a specif reason for the failure, but once the warning hits your device you are SOL for any photos as it renders the camera useless. If it is a hardware issue that will put Samsung on a pretty slippery slope with no other choice but to keep exchanging devices for ones that you hope will work. If it is a software glitch, then they have a chance to prevent it from costing them and the carriers a lot of money. Since Samsung is one of the remaining OEMs to not release their camera app to the Play Store, a full fledged OTA would be the only solution.

Anyone out there have the “Warning: Camera Failed” message bug ruin their memories?

Source: The Verge via AndroidandMe


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26
Apr

Verizon Galaxy S4 Finally Seeing Android 4.4.2 KitKat Update



If you held off from grabbing a Galaxy S5 and are still rocking your fully functional Galaxy S4, then we have some good news for you. looks like the long wait for Verizon to catch up to the times is finally over. A number of user reports are being confirmed that Android 4.4.2 KitKat is finally making its rounds. We checked in with the Verizon support pages for the Galaxy S4 and came across the PDF for the update.

Verizon Galaxy S4 KitKat Android 4.4.2Along with the few things in the image above, the document outlines a few other important things regarding the update:

THE FOLLOWING CHANGES HAVE BEEN MADE:
• Google+ Photos is now Photos
• Play Magazine is now Play Newsstand
• VZ Security is now VZ Protect

THE FOLLOWING APPS ARE NOW PRE-LOADED:
• ISIS Wallet
• VZ Protect (version 2.0.0)
• Verizon Cloud
• Audible app (version 1.5.4)


THE FOLLOWING ISSUES HAVE BEEN FIXED:
• Shortcut Folders on Home screen
• Contact issue when using messaging and dialer apps
• Backup Assistant Plus contact sync
• Bugs when using KNOX app

THE FOLLOWING IMPROVEMENTS HAVE BEEN MADE:
• Phone book and contact syncing to some Bluetooth car kits
• “Locked up” display and device heating
• Group messaging performance on the messaging app
• Stability and power cycle issues
• Wi-Fi connectivity
• Bluetooth audio disconnect when using Music/Navigation app
• ISIS activation issue
• Now supports roaming to Canada (TELUS) network
• Improvements to Accessibility (subtitles) settings

THE FOLLOWING ADDITIONS HAVE BEEN MADE:
• SMS to Google Hangouts
• Google Printing framework
• Google+ User Location widget has been added

As always, this is going to be a staged roll-out, so many of you might not see it today. You can always head into Settings>About Phone> Software Update to see though. Make sure you have a good 50% or more battery remaining, a solid Wi-Fi connection and some time to kill while it does its thing.

Anyone seeing the update hit their Galaxy S4 today?


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