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September 3, 2016

Kenmore 41393 review – CNET

by John_A

The Good Kenmore’s $1,000 41393 washing machine has an Express Wash setting that runs a cycle in 15 minutes flat.

The Bad The 41393 doesn’t remove stains as well as the Electrolux EFLS617S or the Whirlpool WFW87HEDW.

The Bottom Line Don’t waste your money — you can find better washers for roughly the same price.

Visit manufacturer site for details.

Modeled after LG’s disappointing $1,100 WM3575CV washing machine, the $1,000 Kenmore 41393 is similarly uninspired.

With a cluttered display panel, poor stain-fighting power, and a confusing “Kenmore Connect” troubleshooting feature, I’d leave the 41393 off your shopping list. Take a look instead at the Electrolux EFLS617S and the Whirlpool WFW87HEDW — both of these midrange front-loaders look and perform better.

A closer look at Kenmore’s 41393 washing…
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Kenmore is an appliance brand exclusive to Sears. Rather than manufacturing and selling original designs, Sears relies on refining and rebranding appliance models from other manufacturers. In this case, Kenmore used LG’s WM3575CV as the blueprint for its 41393 washer.

The 41393 is a fine-looking appliance. Its gray finish feels premium, but you can also snag one in white for $100 less (that’s model number 41392). And it offers 10 cycles and a 4.5-cubic-foot capacity — that’s plenty of cleaning options and space for most folks.

Take a peek at the 41393’s main specs versus some competing washers:

Comparing washing machines

Kenmore 41393 LG WM3575CV Whirlpool WFW87HEDW Electrolux EFLS617S
$1,000 $1,100 $1,199 $1,099
Metallic, White (model #41392 for $900) Graphite Steel, White (for $1,000) Chrome Shadow, White (for $1,099) White, Titanium (for $1,199)
4.5 cubic feet 4.5 cubic feet 4.3 cubic feet 4.4 cubic feet
10 12 10 9
90kWh/year 90 kWh/year 109 kWh/year 85 kWh/year
27 x 38.69 x 29.75 inches 27 x 38.69 x 29.75 inches 27 x 38.75 x 33.13 inches 27 x 38 x 31.5 inches
1 year, limited 1 year, limited 1 year, limited 1 year, limited
120V; 60Hz 120V; 60Hz 120V; 60Hz 120V; 60Hz
No Yes, Android and iPhone No No

After a closer comparison, the 41393 has fewer cleaning cycles than the WM3575CV; it also doesn’t come with a related app like its LG counterpart. You can use the LG washer app to listen to audio frequencies from the washer that sound like old-school dial-up internet. These sounds communicate troubleshooting information so you can try to pinpoint a specific issue without calling customer service.

No, the LG washer app isn’t the easiest to navigate, but at least I figured it out after a little effort.

In other washer news:
  • This simple washing machine nails the basics
  • This cool, uncomplicated washer performs well under pressure
  • How to buy a washing machine
  • How we test washing machines

Kenmore offers a similar feature called Kenmore Connect that has no discernible mobile software component. KenmoreConnect.com doesn’t help much, either. I tried the “Add an appliance” option on the site first, thinking that you could add a Kenmore-Connect-enabled model to your online account and then access instructions for the Kenmore Connect troubleshooting feature from there.

After selecting “Add an appliance,” I was directed to a search engine that prompted me to enter the washer’s model number. Unfortunately, the search tool never located the Kenmore-Connect-enabled 41393 washer I was testing. I even searched by keyword “washing machine” and scrolled through the entire list, but never found the 41393.

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