Facebook Messenger Gains Airline Information Bot

Facebook released a new feature today for its iOS Messenger app that allows users to receive booked flight information updates.

The instant messaging service’s first ‘airline bot’ enables KLM Royal Dutch Airlines customers who have booked tickets through the airlines’ website to have all their flight information delivered to a dedicated thread within the app.

The bot is designed to supply customers with their itinerary, boarding pass, and check-in confirmation, as well as notify of any flight delays. An option to speak to a human KLM staff member is also included.

Earlier this year, TechCrunch reported that Facebook was offering select developers access to its Messenger SDK which would allow them to build helpful service bots for the app.

According to the report, Facebook was likely giving third-party developers access to the chat SDK in an effort to make Messenger more like its Asian counterparts, such as WeChat and Line, whose users can contact dedicated accounts to buy movie tickets and pay bills.

In December 2015, Uber announced integration with Messenger via a new Transportation feature, which lets customers book taxis and receive live progress updates from within a chat thread.

Facebook Messenger is free on the App Store for iPhone. [Direct Link]

Tags: Facebook, Facebook Messenger
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