NVIDIA apparently working through small recall of the NVIDIA Shield Pro

It looks like NVIDIA is having a bit of a bad year. After having to recall some NVIDIA SHIELD Tablet units due to the risk of the battery overheating, it appears NVIDIA is having another, smaller recall of the NVIDIA SHIELD Pro, NVIDIA’s Android TV device. Specifically, the recall relates to the 500GB version of the SHIELD Pro which has experienced hard drive failures in less than 1% of the units that have gone out – that’s not a particularly big number, but it’s never good to have a known issue with devices in the wild. And the symptoms you should be looking for? Here are the two things NVIDIA has pointed out:

1. Fastboot menu appears during Upgrade 1.4 (even if system recovers after a system reboot you should get a replacement).
2. Severe and persistent pixilation in all tiles of the top row of the Android TV home screen (text in tiles will be unreadable and does not become clear after a few seconds).

If that’s you, you’ll need to contact NVIDIA here to arrange for your unit to be shipped back. Luckily, it appears NVIDIA is quite eager to make the transition for you as easy as possible, so they’ll be shipping out a replacement as soon as your RMA is approved.

What do you think of NVIDIA’s handling of these recalls?

Source: NVIDIA via TalkAndroid

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