Nest outage cuts remote users off from Dropcams, thermostats
If you’re trying to login to a Nest (or Dropcam) account at the moment, you probably can’t. The company acknowledged a service problem with the mobile and web app on its Twitter account, but so far there are no details about what’s behind the problem. Thermostat owners can still change their temperature the old-fashioned way, by walking up to it and fiddling with the device, but that’s probably the kind of experience they were trying to get away from. Dropcam users don’t seem to have any kind of direct interface workaround for the time being, so they’ll just have to wait until access via the cloud is restored.
[Thanks, Michael]
We’re investigating a service outage with the Nest mobile and web app, and the team is working on a fix. Details to come.
— Nest Support (@nestsupport) September 8, 2015
We couldn’t login to our devices via the web or mobile apps as it said the password was invalid, and home.nest.com is tossing a server error message at the moment. Some users on Twitter are saying that outages seem to have become more common lately, and are pointing the finger at Google. Of course, as with other outages of cloud-based home device setups, the question of how much control and access users have if/when outages occur leads some to prefer devices they can connect to locally. We’ve contacted Nest about the issue, and will update this post when there’s more information.
Filed under:
Household, Google
Source:
Nest Support (Twitter), Nest
Tags: dropcam, google, homeautomation, nest, outage
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