Apple: Bending in iPhone 6 Plus From Normal Use ‘Extremely Rare’, Only 9 Customers Have Complained
Apple has commented on the ongoing complaints about the iPhone 6 Plus bending in user pockets, telling CNBC that the new iPhones include steel/titanium inserts to reinforce stress locations and that they use the “strongest glass in the industry.”
The company went on to say that only nine customers had complained about bent iPhones, suggesting the issue is not as widespread as it has appeared in the media. It also stated that both the iPhone 6 and 6 Plus have met or exceeded testing for strength and durability, and that bending in the iPhone 6 Plus during normal use is “extremely rare.”
Reports of the iPhone 6 Plus’s weakness to bending first began trickling in on Monday, after several MacRumors forum members shared images of devices that had bent while in a pocket. The bending issue went viral after a YouTuber posted a video of the iPhone 6 Plus warping out of shape when bent in his hands, which caused significant damage near the device’s volume buttons.
Given the media attention the bending received, it was difficult to tell how many users were truly affected by iPhone 6 Plus bending during real world usage. Though Apple kept quiet on the issue until today, the company has been directing its support staff to replace affected phones under warranty following a visual inspection.