Skip to content

August 10, 2017

Uber’s in-app chat is for people who really don’t want to talk

by John_A

Uber hit a whopping 5 billion rides in May, up from 2 billion rides a year ago. That equals an unquantifiable amount of passenger-driver interactions. Therefore, it’s odd that reaching out to your Uber chauffeur has always been such a cumbersome process. The only option you had was to send a text to the driver’s number, which can feel a bit too intimate for someone you don’t know. To solve all that, Uber is launching a new in-app chat function — making it easier than ever to hit up your caddie with updates.

With the most recent version of the app installed, just head into the Uber feed, tap “contact,” and then hit “chat.” This way, you can send your driver useful info — like your exact location — without ever having to leave the app. Or, you could just troll them with emojis, it’s entirely up to you. And, of course, it’s great for those of you who aren’t fond of having one-to-one conversations during the ride.

On the other end, drivers will have the messages read aloud to them, so as not to distract them from the road. They can then respond with a simple thumbs up. Like most chat apps, Uber will tell you when your message is delivered, and read. It’s still unclear whether you’ll be able to carry on messaging after your ride ends. But, that would cause way too many privacy hurdles for it to work.

The feature is the latest in a string of app updates, which may be aimed at diverting the attention from its management foibles. In-app chat starts rolling out globally over the coming weeks.

Advertisements
Read more from News

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Note: HTML is allowed. Your email address will never be published.

Subscribe to comments

%d bloggers like this: