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July 13, 2017

Sayonara, Siri? Apple’s virtual assistant may soon slip from the top spot

by John_A

Why it matters to you

A consumer trend favoring smart home assistants over phone-based ones is creating a headwind for the Apple Siri.

Siri may still be the most sought-after virtual assistant on the market, but if trends continue, her reign as queen could be nearing its end. As per a new report from Verto Analytics, Siri has experienced a 15-percent decline in monthly users since last year. While 41.4 million people in the U.S. still turn to Apple’s AI assistant, this number is 7.3 million fewer than 2016. Perhaps more worrisome still, Verto found that engagement with Siri declined by nearly 50 percent over the same period, down to 11 percent from 21 percent.

However, it certainly isn’t the case that interest in virtual assistants as a whole has taken a dip. Indeed, Amazon Alexa has enjoyed burgeoning interest among users, with an increase of a whopping 325 percent in monthly active users. In hard numbers, that’s a jump from 0.8 million to 2.6 million monthly users, and contrary to Apple’s engagement numbers, Alexa’s engagement has also gone up, from 10 to 22 percent, in the same time period.

And it’s not just Amazon that is doing well with its virtual assistant. Microsoft’s Cortana (though admittedly less popular than its competitors) is also on the rise — its monthly user base has grown 350 percent from 0.2 million to 0.7 million, and its engagement has grown by a factor of three, from 19 to 60 percent.

Savvy readers might notice that the main difference between Siri and Alexa or Google Now is that the former is a phone-based assistant, whereas the other two are meant for the smart home. Verto did, in fact, find that this trend away from phone use remained true across the board — as a whole, virtual assistants that live on your phone saw a decrease in popularity (Samsung’s S-Voice also experienced a drop in users) while those used in connected home hubs saw an increase.

But who is actually using these assistants? The research firm found that women are slightly more likely to use the technology than men (with women comprising 54 percent of the user base), and older demographics are particularly partial to smart assistants, too. According to Verto, the average smart assistant “superuser,” defined as one who dedicates twice as much time to these assistants per month as the average, is a 52-year-old woman.

So if you find yourself constantly posing questions to Alexa or Siri, know that you’re far from alone.




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