Twitter wants you to slide into its DMs for account help
Ever wanted to have a private chat with Twitter to settle your burning questions? At last, you can. As hinted a few weeks ago, Twitter has started offering both tips and account help through direct messages to @support. You’re talking to a chatbot and not a live human, but this could still help you deal with abuse, regain control of an account or offer feedback without scrounging around Twitter’s website first. It certainly beats having to publicly mention the @support account and hope for the best. Just don’t expect them to give you an edit button and you’ll be set.
Now you can Direct Message @Support in English for #TwitterTips and inquiries regarding your account.
— Twitter Support (@Support) May 16, 2017
Source: Twitter Support