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January 29, 2017

6 tricky Huawei Mate 9 problems, and what to do about them

by John_A

The Huawei Mate 9 is a great follow-up to the Mate 8, and potentially a solid replacement for Samsung’s Galaxy Note 7. Like every great smartphone, however, it has its fair share of issues, ranging from the typical to the more unique. If you’re looking into getting the Mate 9 — or already have one — it’s good to know what problems you may run into and how to address them. That’s where we come in. We’ve compiled a list of Huawei Mate 9 problems, with the workarounds and potential solutions you might need to deal with them.

More: The 10 best cases to protect your Huawei Mate 9

Issue: Overheating and Battery drain

Although the Mate 9 has decent battery life, some users have noticed their battery drains more quickly than expected, even with minimal usage. Some users have also reported instances of overheating, such as in this thread over on the XDA developer forums. Huawei told Digital Trends that it will “provide enhancements” to fix any issues in the next over-the-air update. In the meantime, here are some possible solutions.

Potential solutions:

  • Start by checking to see which apps are using the most battery life. To do this, go to Phone Manager > Remaining, then swipe up on the screen and tap Consumption Level.
  • You can also go to Phone Manager > Remaining > Optimize. Doing so will prompt your phone to check for power consumption issues and optimize your Mate 9’s performance. You can also manually optimize your phone by tapping Items need to be optimized manually.
  • For battery drain, consider enabling the setting that closes apps when the phone is locked. Open Phone Manager > Lock screen cleanup, then toggle the switch next to the apps you want to close. Keep in mind, however, that you will not receive new messages or emails from messaging, email, and social media apps if they’re closed using this method.
  • Users on the XDA-developers forums have suggested that apps such as Facebook and Messenger can cause battery drain and overheating. Try deleting them and check to see if the issue continues. The Exchange and Google Calendar apps have also been said to cause battery drain due to syncing issues.
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