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October 8, 2016

U.S. carriers backing away from the Galaxy Note 7, offering refunds and exchanges

by John_A

Confidence in the Note 7 was fading, and now it may not be there at all.

Everything seemed to be getting back in order in regards to Galaxy Note 7 exchanges and sales in the U.S., but announcements from Sprint, T-Mobile, AT&T and Verizon today show that they may be fed up with the situation at this point. All four carriers have confirmed that in light of ongoing public uncertainty about the safety of the Note 7, customers can return even their replacement Note 7s for refunds or exchanges.


The details of each return/refund policy differs by carrier, but statements offered to Android Central from each of the big four have confirmed that the processes are in place to take your Note 7 back if you’re unsatisfied — even if you’re outside of the regular two-week return window or have already been issued one replacement.

Fool me once, shame on me; fool me twice …

Interestingly, at the time of writing the U.S. carriers and retailers like Best Buy still have the Note 7 up for sale, and in the case of Verizon and Sprint have had them on store shelves again for over a week. But the fact that they are each now offering blanket trade-in and refund deals for owners of the Note 7 is a pretty clear sign of a complete lack of confidence in the phone.

The carriers seem to have been willing to put up with the first round of headaches relating to the replacement of recalled phones, as you’d expect with a partner as huge as Samsung. Given the downturn in public perception of the Note 7, at this point it’s easier for the carriers to voluntarily offer refunds or replacements so they can stop bothering with the whole ordeal.

Samsung Galaxy Note 7

  • Galaxy Note 7 recall: Everything you need to know
  • Samsung Galaxy Note 7 review
  • The latest Galaxy Note 7 news!
  • Here are all four Note 7 colors
  • Complete Galaxy Note 7 specs
  • Join the Note 7 discussion in the forums!


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