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October 7, 2016

AT&T, Sprint will exchange replacement Note 7s after airplane incident (updated)

by John_A

A replacement Samsung Galaxy Note 7 started smoking and burned through the carpet on board a Southwest flight this week. Following the incident, one US carrier is allowing owners to exchange those replacement devices even though the Consumer Product Safety Commission (CPSC) hasn’t issued a formal warning or recall yet. Sprint confirmed to Engadget it will allow customers to return their replacement Note 7 for another device at its retail stores “during the investigation window.” The carrier says that it’s working with Samsung “to better understand the most recent concerns” with the handset.

Here’s Sprint’s full statement on the matter:

“Sprint is working collaboratively with Samsung to better understand the most recent concerns regarding replacement Samsung Galaxy Note 7 smartphones. The U.S. Consumer Product Safety Commission is also investigating the Note 7 replacement device. At this time, CPSC has not specifically said if customers should or should not use the replacement model. If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window. We will provide additional information when the investigation has concluded.”

So, what if you’re on T-Mobile, AT&T or Verizon? Well, Recode reports T-Mobile will accept returns so long as they fall within its normal 14-day “remorse” policy. The carrier began offering replacement Note 7s to customers on September 21st, so if you got one that day, the return window has already closed. T-Mobile began selling the phone to new customers this week, so they still have time to take it back. We’ve asked the carrier for more info on the return process and we’ll let you know when/if its responds.

AT&T confirmed to Engadget that it will also allow customers to exchange replacement Galaxy Note 7s for another phone. We also reached out to Verizon on the matter and haven’t heard back. When or if we do, we’ll update this post with more information. Both carriers have 14-day return policies similar to T-Mobile, but again, if you picked up a replacement on the 21st, that exchange period has already run out.

Update: This post has been updated to reflect AT&T confirmed that it too would offer exchanges.

Via: 9to5 Google

Source: Recode

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