Skip to content

February 6, 2016

Apple Launches Repair Program for Late 2013 Mac Pro Video Issues

by John_A

Mac-ProApple today launched a new Repair Extension Program that addresses video issues on some late 2013 Mac Pro models, according to an internal notice obtained by MacRumors.

Apple has determined that graphics cards in some late 2013 Mac Pros, manufactured between February 8, 2015 and April 11, 2015, may cause distorted video, no video, system instability, freezing, restarts, shut downs, or may prevent system start up.

Apple or an Apple Authorized Service Provider will repair eligible Mac Pro models affected by the video issues free of charge. Customers can book an appointment with the Genius Bar at an Apple Store or visit an Apple Authorized Service Provider to determine if their Mac Pro is eligible for coverage.

Unlike Apple’s voluntary recall of some international AC wall adapters last week, Apple is unlikely to publicly announce this repair program on its support website, but it may contact some customers directly.

Apple has sold around 11 million Macs since Q2 2015, which is when the affected Mac Pro models were first sold, but the company does not provide a sales breakdown by type of Mac. It is also unclear if the affected Mac Pros were sold beyond April 2015, making it difficult to gauge how many customers are potentially impacted.

A lengthy Apple Support Communities topic was posted about Mac Pro video issues in February 2015, and it has since amassed nearly 3,500 views and 50 replies from affected users. One customer claimed Apple agreed to replace his Mac Pro’s graphics card after he contacted the company’s support team about the issue.

Apple also launched a repair program for 2011-2013 MacBook Pros with video issues in February 2015.

Related Roundup: Mac Pro
Tag: repair program
Buyer’s Guide: Mac Pro (Don’t Buy)

Discuss this article in our forums

Read more from News

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

Note: HTML is allowed. Your email address will never be published.

Subscribe to comments

%d bloggers like this: