TalkTalk customers must prove fraud to avoid cancellation fees
With investigations making progress and a 15-year-old suspect in custody following a “significant and sustained” attack on its website, TalkTalk has begun notifying customers of their next steps. In its latest update, the company says that “as a gesture of goodwill,” subscribers wishing to cancel their service can have their termination fees waived only if they can prove they had money stolen from them. Personal details including names, addresses, phone numbers and credit card/account numbers were taken in the attack, but the company later clarified that banking data was obfuscated and could not be used to directly empty customer accounts.
Source: TalkTalk
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