Google adds replies to Chrome Web Store reviews

In an effort to encourage better communication between developers and the users of applications developed for the Chrome web browser, Google has added the ability for developers and users to post replies to feedback left on the Reviews tab. Ideally, users should leave bug reports and feature suggestions on the Support Tab. However, Google has noted that many users continue to use the Reviews tab for that purpose. Without a mechanism to respond to this feedback, users may get the impression their issues are never addressed.

Google is suggesting developers take steps to ensure they are monitoring the Reviews tab for feedback that needs a response. Developers also need to be careful to respond in a constructive manner regardless of whether the feedback is positive or negative. They should also notify users when issues have been addressed and thank users who are helping advocate for their apps.

Google reminds developers that their names and Google account information will be publicly available through the Reviews tab as a way to bring transparency to support efforts.

source: Chromium Blog

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