Google Play Music deleting downloaded music from SD cards

Users of the Google Play Music app may have noticed that music cached or stored for offline playback was disappearing from their devices whenever they rebooted their smartphones. Despite some initial attempts to pin this on some DRM-based scheme, Google now appears to have acknowledged this is a bug for users who store their music on microSD cards.

According to a statement received from Google support,

“…music that has been downloaded for offline listening, either to the internal storage or SD card, should never be deleted without the user initiating the deletion. This is an actual known issue with this service.”

The known issue referred to is the fact that music downloaded to a microSD card is getting deleted without user action, much less the user initiating the deletion. Research into the issue has also revealed that the problem only exists for music stored from All Access as opposed to a user’s library.

Outside of a lengthy response from Google support to a user who was trying to solve the problem of missing music, Google has not issued any other comment regarding the problem.

source: Android Police

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