AT&T beats T-Mobile in JD Power Network Quality Report
J.D. Power released a report containing the results of the big four carriers in the realm of lost calls, slow downloads, failed texts, and other network issues. Verizon took first place as usual, but T-Mobile fell out of second this year, being pushed from its former silver medal spot by its archrival, AT&T. T-Mobile was making gains in certain regions of the US last year, most likely because of its massive expansion in 2014. However, due the added customers in 2015, T-Mobile has seen some added network issues that caused them to become 3rd. As usual, Sprint is in last place in all regions except one.
If it’s any consolation to the Uncarrier, T-Mobile is still highly rated in the realm of customer service and customer satisfaction, due to its new policies and industry-changing moves.
Source: JD Power
Via: GigaOm
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