The rise and fall of Sony Mobile: where next?

Sony Mobile may have only broke through into the phone market shortly after the turn of the century, but the Japanese manufacturer quickly rose to the top with products that redefined the way we use our smartphones.

An early period of innovation thrust the company into the limelight as it offered a credible alternative to handsets from then-leaders RIM, Nokia and Motorola. However, like many of the OEMs of that era, the company failed to respond to the threat from the Apple iPhone when it launched in 2007, and it has now become a bit-part player in the ever-competitive mobile industry.

Many of the giants from that era have now sold up and moved to pastures new, but Sony retains the fight with its current range of Xperia handsets. With many signs that the company is failing to innovate again and is headed sharply towards the pits, how can the company stave off what currently seems like almost inevitable death?

The Sony Ericsson years

Before looking to the future, we need to consider the company’s past, and it all begins with a joint venture between Sony Mobile of Japan and Sweden’s Ericsson to create the smartphone that, in 2001, arguably defined the brand from its introduction: the Sony Ericsson T68i.

Running on a proprietary OS, the T68i brought brilliant design and offered curved edges, a joystick in place of navigation buttons, and a 256 color display that set a benchmark for mobile phones. In an era when phones were boring and dull, the T68i shone through and at a cost of $650 at launch, it was very expensive. Despite this, many bought one and I remember the thrill mine gave me that arguably hasn’t been replicated since mobile phones became smart commodities.

Fast forward a year, phones were getting bigger and the concept of premium phone was born. The Sony Ericsson T610 combined a black and silver color scheme, a joystick and a 65,000 color display with 128×160 pixels resolution. The premium design was the biggest selling point and the mind-boggling display again advanced the benchmark by which other phones were defined.

Sony Ericsson K750i (far left), SE T68i (middle left) – Image Via

From the T Series, to the K series, and the peak (and then decline) of Sony’s mobile ambitions. I remember selling the first handset, the K750i, in significant volume whilst working for a major UK retailer in 2005 and this is the handset that many would call Sony’s golden egg.

The K750i’s 2MP camera ushered in the camera spec war – that still continues today – and the handset also bought a music player and expandable storage. It wasn’t all great, as it required proprietary expandable storage and used Sony’s odd Fast Port headphone jack as opposed to the 3.5mm that devices use today. The K750i was certainly a handset that was a joy to use and with MMS slowly beginning to encourage picture sharing, the camera was perfect.

The K750i camera would also see Sony focus on particular features and the result was the K800i (also known as the K790i) which is widely regarded as Sony Ericsson’s most successful mobile phone. The handset brought the Cybershot brand from Sony’s cameras to Sony Ericsson phones and the candy-bar design was a throw to the style of future mobile phones. The 3.2MP camera further grayed the line between phones and cameras while the 2-inch QVGA display was a sign of bigger displays to come.

I remember the K800i well and actually remember selling a lot of these handsets until January 2007 when Apple redefined the industry. The K800i will always be a handset that’s remembered for making the average customer realize that mobile phones could take as good pictures as the point-and-shoot cameras of the day, but like many other devices, it never got a look in once Apple introduced the iPhone.

The iPhone effect

The original iPhone (Image credit)

Like Motorola, BlackBerry – who was known as RIM BlackBerry, before dropping RIM from its name – and Nokia – who sold its mobile phone division to Microsoft and then announced a new Android-based tablet – Sony Ericsson completely failed to recognize the threat of the iPhone.

Apple’s first handset may not have done a lot but it brought something completely different; capacitive touch screens. Until the iPhone, the few touchscreen devices had used resistive touchscreens, which responded to pressure but the capacitive display on the iPhone responded to touch.

As a result, the concept of an all-touchscreen device completely transformed customer expectations from a mobile phone and Sony Ericsson tried but failed to produce handsets that could actually challenge the iPhone. The key thing that Apple had was its iPhone OS (now known as iOS) which was designed for touchscreens, while Sony Ericsson – like Nokia –t ried and failed to repurpose the Symbian UI for use with touch displays.

2008 saw LG overtake Sony Ericsson, and the beginnings of a profit warning era, with profits of €1.125 billion in 2007 dropping to a loss of nearly €800 million in 2009. The decline was short, sharp and very bitter, but six years later, the company is still in operation so how did they recover?

An Xperia generation

Post iPhone launch, Sony Ericsson first backed Symbian as its platform of choice, then Windows Mobile and Android, as the battle for mobile supremacy expanded into the smartphone arena. While transitioning towards smartphones, the company still produced feature phones such as the W995 in 2009 – which had the world’s first 8-megapixel camera and was part of the Walkman-focused W series – and the Symbian-based P series, which ran Symbian and offered PDA-like features.

The key change in Sony’s fortunes came from the decision of Sony Mobile to buy out partner Ericsson and make Sony Ericsson its wholly-owned subsidiary. Announced in October 2011, Sony completed the buyout the following February, and Sony Mobile Communications was born. With the buyout, the company underwent a massive restructuring and transformation.

Prior to the buyout, Sony Ericsson had produced two smart devices which aimed to offer the best of its PDA and camera phones in a single device. Both ran on Microsoft’s Windows Mobile platform and came at an era where the entire market was questioning whether there was a demand and need for physical keyboards on mobile phones.

Of the two devices, the Xperia X1 was by far my favourite, and, although it was bereft with hardware issues and buggy software, I owned more than ten of these devices. The X1 had a unique curved slide-out full QWERTY keyboard, large touchscreen and a stylus and, while its successor the Xperia X2 fared a little better, these were Sony’s arguably most innovative smartphones.

In 2010, the company announced its first Android smartphone, the Xperia X10, which had a certain style and design that’s familiar even today. This was followed by handsets like the Xperia X10 mini pro – its first Android QWERTY sliderj, the Xperia Arc – which combined a stunning camera with impeccable design, the Xperia Ray and lastly, the Xperia Play – which had a slide-out PlayStation controller and is arguably the founding handset of the now defunct PlayStation-certified series.

Following the buyout and the birth of Sony Mobile Communication, Sony focused on Android, which was on a rapid rise towards supremacy. The Xperia S was announced in February 2012 and bought large internal storage (32GB), a 4.3-inch HD display and a 12MP rear camera that would appear on many devices going forward. This was followed by flagship handsets such as the Xperia Ion and Xperia Acro as well as lower-handsets such as the Xperia P and Xperia U as the Xperia brand encompassed Sony’s entire smartphone portfolio.

The announcement of the Xperia Z in 2013 saw the introduction of Sony’s current flagship smartphone range and the birth of iterative upgrades, a strategy that ultimately failed to capture the market. The table below shows the different flagship Xperia Z devices and how they compare:

On paper, the Xperia Z was revolutionary, but in the hand, it was very much a case of numbers can be deceiving. Sony followed this up with several handsets and while there have been some improvements in display type and camera, the series has become synonymous with evolution, over revolution. The Xperia Z range has also given birth to other handsets and Sony’s push into multiple sizes; the Xperia Z Ultra was a larger-than-life phablet that let you use a normal pen or pencil on the display, while the Xperia Z3 Compact is arguably the best handset produced by Sony Mobile.

Yet here we are, eight years after the first iPhone was announced and despite plenty of new devices, and restructuring resulting in thousands of layoffs all around the world, Sony has failed to recapture its early magic. Like many others, the company has shown its not willing to risk on innovation and prefers to offer iterative updates, and this strategy is plainly not working.

How can Sony prevent a seemingly-inevitable demise, and is it time to change its Xperia Z strategy to refocus its efforts elsewhere?

Where does Sony Mobile go from here?

With the demise of Sony Ericsson behind it, Sony should have learnt from its mistakes. While the Japanese company has attempted to steady the ship, there seems to be very little resolve to challenge the status quo.

Sony has wisely integrated some of its non-mobile technologies, like the X-Reality Engine, BIONZ image processing unit, and Exmor-R sensor, into is smartphones, but this hasn’t been enough to stop the decline. While Sony was focusing on adapting its existing technology, its rivals have pushed on real innovation and left Sony behind.

Sony’s partners get better images than Sony from the same sensor

The company may have camera knowledge, but strangely, its partners have had better luck with Sony camera sensors than it has itself. It’s rather ironic that Sony provides the camera sensors for lots of Samsung and Apple smartphones, yet its inferior processing results in worse images than its partners produce using the same camera module.

That being said, it’s not all bad for Sony as the company’s Omnibalance design and advanced water resistance do give it a couple of unique selling points. The key problem for the manufacturer is that it just doesn’t upgrade its smartphones enough between each release cycle. Let’s consider the Xperia Z2, the Xperia Z3 and the Xperia Z3+, and how little are the differences between each handset.

Under CEO Kaz Hirai, Sony has been struggling to turn a profit from its mobile business. Is he still committed to it?

Going forward, there’s a few ways the company can remain relevant but the key is to change the release cycle. Sure there will always be a demand for newer handsets in its home country of Japan so Sony could keep its current cycle there (without giving each handset a new name in the Xperia Z range) but for other markets, Sony should stick to one flagship per year.

It’s not just slowing the release cadence; each handset needs to be different to the others, whether by improving the display, changing the design or meaningfully improving the camera. At the moment, it seems that Sony releases handsets for the sake of releasing handsets, but surely it’s time to refocus?

If just handset comparisons don’t make a compelling case enough, here’s Sony’s finances over the past ten years. Sony’s product strategy clearly hasn’t helped reverse the decline it has experienced since the iPhone was released:

Alongside changing its smartphone strategy, the company could also focus more on other devices such as wearables, smart cameras and tablets. While it has failed in the smartphone market, its performance in the tablet market is a different story and its latest device, the Xperia Z4 Tablet, is arguably one of the best Android tablets ever released.

Android tablets have failed to dominate the tablet market in quite the same way their smartphone siblings have, yet the waterproof Xperia Z4 Tablet has market-leading specs and is designed for use in a spectrum of conditions from the dusty deserts of the Middle East to the rain-lashed monsoons of Asia and the unpredictable weather of Europe and the USA. Sony could easily make tablets its key focus going forward.

From tablets to smart cameras and the innovative QX10 and QX100 clip-on cameras that were announced at IFA 2013. Debuted alongside the Xperia Z2, these lenses acted as remote viewfinders and allowed you to capture images with optical zoom from your smartphone but failed to capture the market as intended. The QX-10 offered great quality point-and-shoot images while the QX-100 offered the manual controls that was missing from the QX-10, albeit with a much much larger price tag.

The QX-10 and QX-100 were joined by the second-generation QX1 and QX30, which bought upgrades that include 30x optical zoom and a mount for the E lenses used in Sony’s DSLR range. Could the QX series be Sony’s secret weapon to carve out its own little lucrative niche in the market? Now Nokia has sold its smartphone division to Microsoft, it’s unlikely we’ll see a successor to the 42MP-clad Nokia Lumia 1020 and maybe there’s an opportunity for Sony to rekindle the camera-magic of its past in a bid for its future.

Wearables is another area where Sony has a long pedigree, with the Sony Ericsson Live View wearable launching all the way back in 2005. One of the pioneers of the modern smartwatch, Sony adopted Google’s Android Wear operating system in the third generation of its SmartWatch range but with the Apple Watch now firmly entrenched on almost a million wrists, the real challenge is about to begin.

While Sony doesn’t have a lot of control over the Android Wear software its devices run on, the company can refocus its design efforts to achieve the premium look that the Apple Watch and certain Android Wear rivals – such as the Huawei Watch and LG G Watch R – have achieved. Our very own Bogdan Petrovan touched on this in our feature on where Sony went wrong earlier this year and said that Sony could become the Apple of Android by focusing on premium devices; just like Bogdan, I agree that its unlikely Sony will take this approach but it’s definitely something for Sony to consider.

Although the SmartWatch 3 is now available in metal, I would like to see Sony really challenge the concept of a smartwatch in its next generation with unique innovative design that’s the result of careful consideration for the end user. Whether its achieving the right balance between size and design to an impressive display or super-large battery, Sony’s next wearable needs to be different.

And there-in lies the word that defines Sony as we know it: an inability to be different. In an ever-growing saturated smartphone market, the company needs its devices to stand apart from the rest, and as good as they are, the Xperia Z range fails to do this. Let’s look at how the Xperia Z3+ fares against the best from Samsung, LG, HTC and Huawei:

To stave off the demise, Sony needs to rekindle the magic that made Sony Ericsson successful. It needs to be bold and daring.

If Sony can think outside the box and really be innovative in its next smartphone and wearables, there’s a lot of the hope for the company yet. However, a failure to differentiate against the Xperia Z3+ could mean the end of the company’s global smartphone aspirations. Sony is no longer one of the top 10 global smartphone manufacturers – a list that is dominated incidentally by no less than seven Chinese manufacturers – and without daring to be different and really challenge the status quo, the company has no chance.

Sony needs to dare to be different

If it wants to truly be different, why not finally deliver the metal-clad Xperia handset that should have been the Xperia Z4? Add in a Quad HD display, stable processor, excellent camera – with image processing that harnesses the full potential of the module – and waterproofing if possible and the company has a handset that could challenge the very best. Stick with glass and plastic, the same design – which was once delightful but is now boring – and only offer a mediocre specs upgrade, and Sony’s fate will be sealed.

What do you think? Can Sony turn around or is the writing on the wall? Let us know your views in the comments below!

The Sony Xperia Z4v is everything the Z4/Z3+ should have been

Verizon has found itself the receipient of the only QHD Xperia in the world with the newly announced Z4v. It also supports wireless charging and has a larger battery than the standard Z4/Z3+. How did this happen?

Once upon a time, Sony could do no wrong. It had a venerable army of top-notch tech ranging from Walkmans, VAIO computers, the Playstation, Bravia televisions, AIBO… the list goes on and on. Lesser companies would be happy to have just a couple of successful products. For many of us who like tech, myself included, Sony was the epitome of the industry. A bastion of inventiveness, innovation, and creativity. It was also consistently in the black, and revered the world over.

Fast forward to 2015, and the Sony that exists today is of a rather different nature. VAIO has been sold off, the OLED division sold to JDS, some PMP Walkmans are now retailing for over $1000, the company is still trying to stay out of the red, and has diversified into insurance sales and banking (here in Japan, at least).

Sony designs used to be an inspiration for Apple’s Jony Ive

Sony has also just released the Xperia Z4 (Z3+ in global markets), amid much outcry among the fans who felt betrayed: the design and specs were almost an exact clone of that which released last fall, the Z3.

Perhaps the biggest issue was the inclusion of a standard, Full HD display amid a sea of OEMs who are opting for QHD panels, domestic rivals Sharp and Fujitsu included. Jonathan Lin, General Manager of Sony Mobile Taiwan, even went on record to openly proclaim that, “At the moment, making the move to 2K technology on 5- to 5.5-inch screens does not seem able to achieve market segmentation, so we have no plans to launch 2K phones… [we won’t do so until there are] significant improvements in display quality and digital image processing technology.”

A confusing turn of events

Curious then, how the just announced Xperia Z4v throws everything into contention. It’s a smartphone that has significant changes, not the least of which is, in fact, a QHD display, along with wireless charging, and a slightly larger battery. (It’s also slightly thicker and heavier, yes).

The Verizon-exclusive is everything that the standard Z4 should be, yet it’s not.

It’s also a product designed for a country where Sony has an extremely small market share, rather than the only one where it has a major stake: Japan.

This graph, from December of last year, offers several important metrics with respect to Sony in Japan: (1) it has the largest market share of all Android OEMs, (2) the market share peaked in July when new handsets released and then dropped, and (3) it began to recover slightly in October.

Japan is the only country where mainstream consumers actively seek to buy Xperia phones, and actively seek to avoid Samsung (the S6 and S6 Edge reportedly failed to impress the Japanese). Perhaps even more importantly, Japan’s market also has the likes of Fujitsu and Sharp, both of which have products available with QHD displays, and in the case of Fujitsu, with iris-scanning technology as well.

A bit of background

The Verizon Xperia Z3v was also a bit different from the global Z3.

Before continuing, let’s just establish that in many cases, carriers dictate what and when things happen when it comes to OEMs. Look no further than last year’s Xperia Z3v to understand just how much influence Verizon had on the appearance of the device, which some were quick to accuse made it a visual clone of the Z2 that came before it. (The global Z3 had some design changes). Given that Sony is releasing the Xperia Z4 internationally as the Z3+, one might argue that only Big Red was able to (or perhaps interested in) making changes.

The reason for this could be any of a multitude of possibilities, though it’s possible Verizon sought to negotiate with Sony to bring a device that would feature truly cutting-edge specs on par with rival phones, as well as craft a device that is superior to those from rival carriers. This may – or may not – have involved guarantees, financial compensation, stipulations, or various other arrangements.

At the very least, it’s clear that Verizon, more so than any of the other carriers, seems to have considerable sway in having Sony see its way, curiously even more so than among any of the Japanese carriers (though again, we can only speculate as to why Japan’s largest provider, NTT docomo, didn’t make similar demands).

A question of logic

Don’t hate me because I’m beautiful: the Verizon Xperia Z4v has a gorgeous QHD display to offer its potential purchasers. Many Sony fans around the world look on it with immense envy.

This entire situation is a confounding one at best, and one that doesn’t seem at all logical. There are three main points of contention here:

1. Sony is snubbing its home market. We have already established that the Xperia brand has the largest Android market share in Japan, and with more and more OEMs releasing products of increasingly impressive specs, Sony really needs to bring its “A” game if it wants to remain Android’s top dog. If any country deserved to have a QHD product, it’s Japan.

2. Sony is angering many of its core fanbase. When the Xperia Z4 was first announced, the outcry of outrage was quite obvious. One of our own staff members scribed a piece calling out Sony for its ways (though another piece was presented to postulate the predicament). The design was lamented, as was the retention of the same screen and camera module seen in the Z3 that had released some months earlier. Even the most die-hard fan can only take so much similarity, and in pulling an “HTC M9″ Sony inevitably burned a few bridges. Having a product like this, with a QHD display, would have definitely made the Z4 less of a contentions topic.

With financial results like this, Sony can’t really afford to be angering anyone.

3. Sony is backtracking on the divisive, clear-cut statements it has been offering. Granted we’ve already seen how the company’s global PR team has some consistency issues to work out earlier this year. But when the General Manager of an entire country’s business operations goes on record issuing comments about use of QHD technology in smartphones, there is a major problem when just weeks later, those words are proverbially eaten. If I were a shareholder of Sony stock, I’d sure as heck be ticked off from the misleading remarks out of Taiwan (and then, of course, from the failure to implement the Z4v changes to the Z4/Z3+ model).

“We have no plans to launch 2K phones without significant improvements in display quality and digital image processing technology” – Jonathan Lin, GM of Sony Taiwan, May 27, 2015

A look at the future

Let’s hope Japan’s leading tech company can finish with the pretending and start getting serious with substantial product releases on a global scale.

The future of Sony Mobile’s smartphone products is truly up-in-the-air it would seem, at least with respect to specs. Now that a QHD device has been produced, it would seem clear that the next Xperia, the Z5, will make use of such a display. This would, in theory, at least give it a cause for legitimacy should Sony opt not to update many of the internal components. Then again, there seems to be clear consistency issues in terms of what the company says, and what it does. This is, of course, all among the overall backdrop of controlled crisis as problems continue to mount.

One thing is clear as crystal however: Sony Mobile needs to get its act together, and do so immediately. It needs comprehensive, cohesive leadership that can put out a top-notch product on a global scale, and do everything in its power to retain the core market segment is currently has in Japan. People can forgive and forget, but even the most promising set of patience won’t last forever.

Japanese Sony Xperia Z4 owners complain of heat issues

In less than two days after its launch in Japan, the Sony Xperia Z4 already has suffered from heat issues. The Xperia Blog explains that users have taken to the likes of Twitter and forums, telling of and posting screenshots of benchmarks in relation to the problem. They have run benchmarks in order to get a sense of why their devices are throttling.

An NTT docomo retail store warning about the Snapdragon 810 processor

Japanese retail locations are warning potential customers about the commonly mentioned heating issues of the Snapdragon 810 processor. They mention to them that if they buy a device with this chipset that they should occasionally turn it off, particularly during charging, and backup often.

Since the heat issues of the Snapdragon 810 have been well documented, it’s intriguing that Sony decided to go with it in the Xperia Z4 over another alternative. It’s possible that this could impact sales of the device, no matter how small. For now, we’ll just have to see how Sony responds to the situation.

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