Note 7 recall: How to return your phone to Verizon, Sprint, AT&T or T-Mobile – CNET

Samsung on Friday announced a global recall of its Galaxy Note 7 on account of defective batteries. According to the company, 35 separate incidents have resulted in a Note 7’s battery catching fire. Sales have stopped, and all devices already sold will be replaced by the company.

Samsung is expected to issue instructions for those affected by the recall “in the coming weeks,” but for those who don’t feel comfortable with a device that could possibly catch fire while charging, US carriers are ready to help you out.

Instructions for each carrier are below, and we will keep updating this post as more news becomes available.

Verizon Wireless

Verizon customers can return the Note 7, with Verizon waiving the restocking fee through September 30.

“Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note 7,” the carrier said in a statement.

Sprint

Sprint’s CEO Marcelo Claure posted a statement on Twitter detailing Sprint’s plan of attack for the recall. For current Note 7 owners, you should visit your local Sprint store to return your Note 7. Sprint will give you a “similar device” to use until Samsung is able to fix the issue and sales of the Note 7 resumes.

You can read the complete statement here.

AT&T

The company is still working out the final details for its exchange process. Here’s the official statement from AT&T:

Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note 7s. They have asked all retailers, including AT&T, to stop selling the device. We are in the process of determining the exchange process for our customers and how they can replace their current Note 7 as quickly as possible. We will have more information later today.

T-Mobile

T-Mobile will issue complete refunds for the Note 7, including any accessories purchased with the device. The company is also waiving any restocking or shipping fees during the exchange process. Visit your local T-Mobile store or call 1-800-937-8997 to initiate the process. T-Mobile expects to have replacement Note 7s “in the next two weeks,” according to a statement published on its website.

A portion of the statement is below:

Starting immediately, customers who are concerned about using the Note 7 can return the device to T-Mobile for a full, complete refund. They’ll get a full refund of anything paid for the device and any Note 7 accessories. We’ll waive any restocking charges and shipping fees, and customers can keep the free Netflix subscription they received with purchase during pre-order.